Support

1. Contact us

The fastest way to reach us is by email:

• General & technical support: support@apifycloud.com
• Billing & account questions: support@apifycloud.com
• Privacy & data requests: privacy@apifycloud.io

2. Response times

We aim to respond to support requests within one business day. Urgent issues affecting service availability are prioritized.

3. Before you write

To help us resolve your issue faster, please include:

• The email address and workspace associated with your account.
• A clear description of what happened and what you expected.
• Steps to reproduce the issue, plus screenshots or screen recordings when possible.
• The device and app version (iOS/Android) if you’re using the mobile app.

4. Account & data

To request access to, correction of, or deletion of your personal data, see our Data & Account Deletion page or write to privacy@apifycloud.io. Our Privacy Policy explains how we handle your information.

5. Security

If you believe you’ve found a security vulnerability or a data-security issue, please report it to support@apifycloud.com so we can investigate promptly. Do not publicly disclose the issue before we’ve had a chance to address it.